Quick answers to the questions passengers ask most — grouped by topic. If you can't find what you need, the information desk and Customer Care are available around the clock.
Before You Travel
Visa requirements vary by nationality. Passengers are advised to check the official Jordanian government website (jordan.gov.jo) before travelling to confirm whether a visa is required, or whether they are eligible for a visa on arrival.
The Jordan Pass is an all-in-one pass that combines a tourist entry visa with prepaid access to over 40 attractions across Jordan, including Petra, Wadi Rum, and the Dead Sea. It must be purchased before arrival, with a minimum stay of two nights (3 days), to qualify for visa fee exemption. More information is available at jordanpass.jo
Before travelling, passengers should: check in online where available; arrive at the airport at least 3 hours before departure; ensure baggage meets airline size and weight requirements; and use e-gates, if eligible.
Certain items, including sharp objects, firearms, explosives, and flammable materials, are restricted or prohibited. Liquids in cabin baggage must be in containers of 100ml or less. Passengers should check with their airline for a full list of restrictions before travelling.
Flight Information
Passengers are advised to check the latest status of their flights directly with their airline before proceeding to the airport, and/or refer to the Amman City Airport website.
For rebooking, ticket changes, or flight-specific enquiries, passengers should contact their airline directly.
If a passenger misses their flight due to delayed updates, they are advised to contact their airline directly for assistance and to explore the available options, including rebooking or any alternative arrangements in line with the airline's policy.
At the Airport
Passengers are advised to arrive at least 3 hours before their scheduled departure time to allow sufficient time for check-in, security, and passport control.
Yes, on-site parking is available for both short and long stays, with the first 10 minutes free of charge. Standard rates apply thereafter, including hourly and daily options. Dedicated parking is also available for passengers with disabilities.
Travelers can choose from licensed Amman City Airport taxis, rent a vehicle through the AVIS car rental desk, use public JETT buses, take the free shuttle bus to Marka Circle, or utilize limousine services provided by Marhaba.
Yes, complimentary high-speed Wi-Fi is available throughout the airport, including the Arrivals and Departures.
Yes, the airport offers a range of dining options, including cafés and restaurants, as well as shopping and duty-free outlets, located throughout the Arrivals and Departures areas.
Special Assistance & Baggage
Yes, passengers and visitors may come to the airport to drop off or pick up passengers. However, all visitors are encouraged to follow airport guidance.
Yes, Amman City Airport provides a full range of services for passengers with disabilities, including wheelchair assistance, dedicated e-gates, accessible immigration counters, and designated parking. Passengers are advised to inform their airline in advance to arrange any special assistance required.
Passengers can visit the Baggage Services desk, located in the Baggage Claim Area or the Arrivals Meet & Greet Area, for assistance with lost, delayed, or mishandled baggage.